- Properties
Property Management
Coastal Residence
Property Type
Single-family home
Use Case
Short-term rental operations
Guest communication
Turnover management
Vendor coordination
Location
Cudjoe Key, Florida, US
About
This elevated two-bedroom Cudjoe Key home combines modern coastal design with a bright, open layout, private outdoor space, and quick access to the water. Previously self-managed by the owner, the property struggled with consistency in guest communication, turnover coordination, and maintenance scheduling – reducing guest satisfaction and increasing operational burden.
Chico PM took over full-service management to stabilize operations, unify vendor workflows, and elevate the overall guest experience.
Property oversight, communication, and turnover coordination
25–40 hours saved per month
Across 74+ guest reviews earning Airbnb’s coveted award of top 10% homes
4.95 rating maintained
The challenge
Short-term rental owners often struggle with the same operational bottlenecks: guest communication, turnovers, vendor scheduling, and maintenance coordination. This property was no exception.
Managed entirely by the owner, the home faced inconsistent turnovers, delayed responses, unstructured vendor workflows, and the constant risk of slipping below a 5-star standard – all contributing to owner burnout.
The goal was simple: maintain a high-performing listing without the day-to-day operational strain.
The solution
Chico PM implemented a fully standardized operating system for the property — consolidating guest communication, turnovers, vendor management, and maintenance oversight into one cohesive workflow.
Guest support was centralized, turnovers were systemized with checklists and quality control, and the listing was optimized for visibility and booking performance.
With Chico PM taking full operational ownership, the home achieved consistent hospitality-grade standards while freeing the owner from daily management.
Results
Within the first months, Chico PM delivered 25–40 hours saved per month, stabilized the property at a 4.95+ rating across cleanliness and communication, and a fully hands-off experience for the owner.
- Testimonial
“Before Chico, I had to manage guest communication, turnovers, listings, and maintenance entirely on my own. After onboarding, Chico standardized the property’s systems, coordinated all vendor relationships, and took full responsibility for guest support and scheduling.”
Jacqueline
Property Owner
Beach Side Stay
Property Type
Single-family home
Use Case
Short-term rental operations
Guest communication
Turnovers
Vendor coordination
Listing optimization
Location
Ormond Beach, Florida, US
About
Pelican Palace is a bright, coastal-modern four-bedroom home just steps from Ormond Beach. Designed for families and larger groups, it features an open living area, updated kitchen, multiple entertainment spaces, and quick access to restaurants and oceanfront activities.
Before Chico PM, the home was completely self-managed. With frequent bookings, the owner struggled to maintain fast communication, consistent turnovers, vendor coordination, and steady supply management – all while trying to keep a high rating. Chico PM stepped in to stabilize operations, unify vendor workflows, and elevate the guest experience while removing the day-to-day pressure from the owner.
Guest communication became immediate and consistent, even during high volume periods
100% on-time turnover
Across 77+ guest stays with consistent 4.95 rating
Under 15-min guest response time
The challenge
Larger short-term rentals often face the same friction: nonstop guest communication, tight turnover windows, and the constant need to manage vendors and supplies. For Pelican Palace, these issues were amplified by the home’s high guest capacity and steady reservation volume.
Managed entirely by the owner, the property experienced inconsistent turnover quality, delayed responses, and increasing operational fatigue – all putting pressure on its hard earned 4.95 rating.
The solution
Chico PM introduced a fully standardized operating system designed specifically for high-occupancy coastal rentals. Guest communication was centralized, turnover workflows were rebuilt with structured checklists and quality controls, and vendor schedules were unified under a single management layer. Listing content and pricing were refined to strengthen visibility and attract higher-value guests.
With Chico PM taking full operational ownership, the property delivered a consistently elevated guest experience without requiring daily involvement from the owner.
Results
Over three years of management, Pelican Palace has maintained a 4.95 rating, delivered sub 15-min guest response time, and eliminated the owner’s operational involvement entirely. The home now performs as a fully optimized, hands-off short-term rental asset with reliable occupancy and a strong Airbnb profile.
- Testimonial
“I used to spend hours every week keeping Pelican Palace running — juggling cleanings, guest questions, and maintenance. Chico PM took over completely. They streamlined the systems, managed the vendors, and made sure every stay met a five-star standard. I haven’t had to worry about the property once in three years.”
Jacqueline
Property Owner
Rustic Retreat
Property Type
Single-family home
Use Case
Short-term rental operations
Guest communication
Turnover management
Vendor coordination
Listing optimization
Location
Jacksonville, Florida, US
About
E & E Rustic Retreat is a warm, family-friendly 2-bedroom home located in Jacksonville, Florida. With a modern-rustic interior, open living areas, and easy access to local dining and attractions, the property is ideal for small families and weekend travelers.
Before Chico PM, the home was fully self-managed and struggled with uneven turnover quality, inconsistent guest communication, and difficulty maintaining performance during high-traffic travel periods. Chico PM took over end-to-end short term rental operations to stabilize guest experience, refine listing performance, and give the owner a completely hands-off workflow.
Consistent, real-time guest communication and zero missed inquiries.
99% Response Rate
Across accuracy, cleanliness, communication, and check-in experience.
5.0 rating, guest favorite
The challenge
Like many owner-managed homes, E & E Rustic Retreat faced operational gaps: unstructured turnovers, variable cleaning quality, slow or delayed guest communication, and inconsistent vendor scheduling.
The property’s rating hovered at risk of slipping below its strong review profile, and maintaining reliability during busy weeks placed heavy strain on the owner. The goal was simple — protect the home’s reputation and maintain consistent 5-star experience without day-to-day labor.
The solution
Chico PM introduced a full operating system for the property — centralizing guest communication, cleaning workflows, vendor coordination, and maintenance oversight into a single streamlined process.
Turnovers were standardized with checklists and quality control, guest messages were fully managed, and the listing was optimized for clarity, positioning, and pricing consistency year-round.
With Chico assuming full operational ownership, the property achieved the dependable hospitality standard required to sustain a competitive rating.
Results
Under Chico PM’s management, E & E Rustic Retreat maintained a strong 4.89 rating, delivered consistent turnover quality, and removed the operational burden from the owner entirely. The home now performs as a stable, hands-off asset with reliable guest satisfaction and predictable booking flow.
- Testimonial
“Running this property myself became too time-consuming — cleanings, scheduling, guest questions, everything. Chico PM stepped in and completely streamlined the process. They’ve kept turnovers consistent, communication professional, and the guest experience smooth. I haven’t had to worry about the home since.”
Jacqueline
Property Owner